Total IT Support Service

IT Support

At the heart of Associated Technology’s business is the IT support we deliver to our clients.  The IT support services that we offer allow our clients to focus on their business rather than worrying about their IT operations. We are proud of the quality of our proactive IT support services.

Benefits to you

There are several benefits of outsourcing your IT support to us, including:

  • Saving you money – From maintaining your system to reducing faults, by letting us deliver your IT support we can help save your company money;
  • Proactive monitoring of your systems – By carrying out automatic, regular checks on your systems 24/7, 365 days a year, we can significantly reduce system downtime;
  • Keeping your systems safe – Ensuring that your anti-virus and anti-spyware software are fully up to date, as well as regularly monitoring your systems to make certain that your data remains safe and secure;
  • Data backup and recovery – giving you peace of mind that your data is regularly backed up and is useable if the worst happens;
  • Providing support over the phone – Our support team is available for you to speak to about any IT issue you may have;
  • Remote support – Our remote support service means that we are able to view and operate your computers and server remotely, meaning that we can deal with your IT problems quicker than having to wait for a technician to visit you.

Total IT Support

From the moment you contact us, we will provide you with excellent customer support, delivering you with the best IT support to suit your needs, and giving you the peace of mind that your IT systems are in expert hands. Our Total IT Support packages offer predictive software packages, remote and on site support and IT maintenance contracts to suit any budget. For more information on the range of support services we can offer please contact us.

Proactive IT Monitoring and Maintenance

The remote monitoring of downtime and the installation of software to identify predictive failures ensures that our proactive IT support identifies business server faults before they become apparent

Remote IT Support

If you require an engineer to provide support then consider the possibility of remote IT support. No need for the inconvenience of a server engineer on site or the call out costs. Just efficient remote IT support to accompany our proactive IT monitoring and maintenance

IT Maintenance Contracts

Our remote IT support and proactive IT monitoring and maintenance are part of our fully managed IT maintenance contracts. These fully mananged IT maintenance contracts allow for peace of mind as all your IT services are managed by our state of the art predictve software.

Server Support Lite Package

If you want excellent IT support at a fraction of the cost IT outsourcing usually is then you can depend on our Server Lite Package to provide the IT support you require. Besides reports for activity 365 days a year you can choose when you want to have our team of IT professionals look at any server issues you might be having.

Data Recovery and Backup

The cost of losing data and the time it takes to restore it can set a business back in terms of operating cost and efficiency. Besides offering invalubale advice on storing data in the cloud we have a private data recovery facility that allows us to oversee your data backup & recovery requirements.

Callout IT Engineers

If a server fault arises and if it cannot be resolved remotely one of our callout IT engineers will be able to respond within 24 hours. The callout engineers carry a range of spare parts and if necessary a replacement server to ensure you are never without your IT system

Business Server Support

The range of services offered by ATS make the packages available ideal for business server support. As well as supporting your existing server needs our IT maintenance contracts allow for the installation of new servers and technology.